Frequently asked questions
Everything you need to know about visiting the boutique, finding your puppy, and bringing them home.
About the boutique
A quick refresh on who we are and where our puppies and kittens come from.
Yes, we are a part of the Petland family of stores. We have shifted our operating model to a concierge level of service, connecting loving homes with the puppy or kitten of their dreams. This allows us to focus on serving you well and providing the highest level of humane care for the animals.
Dream Tails carefully selects and curates our breeding partners. We work with a network of licensed breeders across the country so we can offer registered, intentionally bred puppies and kittens from excellent bloodlines and caring facilities. Our animals have been checked by veterinarians before they arrive in our store and are continually monitored by a veterinarian while they are in our care.
Booking your visit
Everything about booking your visit, holding your favorite, and making the day relaxed.
We invite you to book an appointment with us so you can come in and meet the puppy or kitten. Appointments ensure there is a space available for you to visit with the puppy or kitten of your dreams and that you receive a concierge level of service from a pet concierge team member.
Reservations can be either 30 minutes or 1 hour. We are happy to introduce you to as many puppies or kittens during that time as you would like to meet — we want you to find the pet of your dreams. To make a reservation, click here. Once you've booked, we'll text you a confirmation, making it easy to confirm or change it if need be.
Yes! You may place a deposit to ensure that the puppy or kitten of your dreams is here when you arrive. The 48-hour deposit is non-refundable, but it can be applied toward the purchase of another puppy within 18 months — so you have flexibility if your plans shift. Please call our store and we'd be happy to walk you through the process.
The best way to prevent this is to put a deposit on a specific puppy or kitten. The 48-hour deposit holds that puppy or kitten through your reservation time. The deposit is non-refundable, but it can be applied toward the purchase of another puppy within 18 months — so if you meet the puppy or kitten and decide a different pet is the one for your family, we'll happily transfer the deposit. Please call our store and we'd be happy to walk you through the process.
Your visit with us is designed to help you find the puppy or kitten of your dreams. Throughout the appointment booking process, we ask a few questions about timing, payment preference, and group size that help us figure out how to plan your time best and what type of appointment we can make for you.
We will be sad but determined! We are happy to connect with our network of certified breeders to see if we can locate a puppy or kitten for you.
Stopping by without an appointment
Yes, you can drop in — here's how walk-ins work.
We keep a couple of socialization rooms available for guests who visit us without an appointment and are hoping to meet the puppy or kitten of their dreams. It's on a first-come, first-served basis, so we can't guarantee availability — but we're happy to put you in one of those rooms as quickly as one becomes available.
Yes. If there are available rooms or puppy play yards, we welcome guests to come and socialize our puppies. We do ask that you spend time with our puppies that haven't had a chance to play today, and we can reserve a room or play yard for you for 30 minutes.
If we don't have the specific breed you're dreaming of, we'd be happy to check whether any are coming to the boutique soon. We work with licensed breeders across the country, so we can notify you the moment that breed is on its way. If there aren't any in the pipeline, we can reach out to our breeders to see about reserving one for you.
We do not sell small animals. We've shifted our operating model to be a concierge service connecting loving homes with the puppy or kitten of their dreams — that focus is what allows us to serve you well and provide the highest level of humane care for the animals.
Pricing & financing
How pricing works at the boutique and the options that help families bring their puppy home.
Yes! If the puppy or kitten of your dreams is on our website, they are available. They've been checked by our veterinarian, are healthy, and come from a great breeder. If you'd like to meet them, please click here to make a reservation with us.
At Dream Tails Boutique, we offer registered, intentionally bred puppies and kittens from excellent bloodlines and caring facilities. We meet with and visit our breeders, so we know exactly where they come from. We also offer concierge-level service to ensure we connect loving homes with the puppy or kitten of their dreams. We truly want to understand your needs so we can serve you well while providing the highest level of humane care for the animals. Our service and environment are designed to match their high quality and meet your expectations — we think the puppies and kittens are worth it, and so are you!
Yes — we offer monthly payment programs to help make bringing home your new puppy easy and comfortable. You can apply in advance, or we can schedule a dedicated appointment to walk you through the process in-store. For guests who prefer to pay with cash or their own credit card, we offer a selection of complimentary items, and the process is quick and simple.
Concierge delivery
Long-distance? We can bring your new best friend to you.
Coming soon! We do offer concierge delivery services. Please contact us and we can send you the options so you can pick the one that serves you best. Concierge delivery includes a non-refundable service fee based on distance, method of travel, and the breed and size of your animal.
Puppy perks
The little things that come home with every puppy.
Yes. All of our puppies go home with a microchip and lifetime microchip enrollment from Findpet. Learn more about Findpet's microchips and lost-pet protection efforts here.
Talk with a real human
Our concierge team is happy to walk you through anything we didn't cover. Give us a call or send us a note — no scripts, no pressure.
Contact our concierge